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Faqs

What Is Generic Drug?

As per the U.S Food and Drug Administration (FDA), these drugs have same active in gredients found in real formulation with identical pharmacological impact. These drugs are made without compromising in quality, safety, dosage, and performance and intended usage.

Why Generic Drugs Look Different Than The Branded Products?

As per the U.S laws, generic drugs cant look like the original drugs available in the market,hence you will find them in different shape, size, colour, coating etc.However, we assure you that they are of high quality.

Do I Require Prescription?

On every product, we display the information about the prescription. If some medicines don’ts how that it requires prescription, then you don’t need to submit one.

Do You Provide Medical Advice or Online Prescriptions?

No we don’t provide any such facility at our online store. You need to consult your doctor for any such assistance.

What Payment Methods Do EDMedsRX accept?

We accept all major debit and credit cards.

How Long Does It Take To Receive The Parcel?

We ship all parcels through Registered Air Mail or EMS and delivery is made between 7 and 21 business days.

Is Customer information Safe Online?

Yes, we don’t disclose your information with any third party site or company. We follow strict technology driven methodologies to protect your information.

What is Your Cancellation Policy?

You can raise a cancellation request before the order is shipped, i.e, within 12 hours of placement of order. Once the orders are shipped, you cant cancel them.

What Is Your Refund Policy?

Although we don’t accept any returns on medicines, however if you haven’t received your order on time then we can make a refund.

What If I Face Any Issues While Placing An Order?

If you face any problems while placing an order then contact us through email or simply call us to get instant assistance.

How Do I Track My Order?

You just need to contact our customer care department in order to know the exact status of your order ID. Our customer support team will update you on everything related to your order.